Mobile / App
When you open an account with mplay888, you share personal details with us — and this policy explains exactly what we collect, why we collect it, and how you can access, correct or question it at any time. Availability of our services depends on local law and eligible regions in the Philippines.
This policy applies to all personal information collected through the mplay888 platform — including when you register an account, verify your identity, link a payment method such as GCash, Maya or PESONet, or contact support. We collect only what is necessary to operate your account and fulfill the transaction you initiate. Your name, contact number, email address and payment-method reference are held to process account activity and respond to your requests. We do not sell your personal data to third parties. Retention periods follow the obligations imposed by applicable law; once that period expires, records are removed or anonymised according to our internal schedule. Cookies and similar technologies are used on the platform to keep your session active and to remember account preferences — you can adjust cookie behaviour through your browser settings at any time. Changes to this policy are posted on this page; we recommend checking it periodically. Continued use of the platform after a change is posted means you have acknowledged the updated terms. If you have questions about how a specific piece of data is handled, contact us through the support channels listed on this page.
GCash payment references are used only to process your deposit or withdrawal request and are not stored beyond what is required for transaction records.
Maya wallet details are handled under the same data-minimisation rule — we record the reference, not your full credentials.
PESONet transfer data is retained for the period required under applicable financial regulations, then removed or anonymised.
Our privacy obligations cover the mplay888 platform directly — your registered account, the pages you visit here, and the communications you send us. Third-party services linked from this platform operate under their own separate policies, which we do not control. Understanding the boundary of this policy helps you know exactly who is responsible for which data.
All data collected when you log in, update your profile or verify your identity is covered by this policy. This includes your email, phone number and account security settings as shown in your account dashboard after login.
When you initiate a deposit or withdrawal via GCash, Maya or PESONet, the transaction reference is covered here. The payment provider's own terms also apply to that leg of the transaction; we handle only the data our platform receives.
Your browsing activity on mplay888 — which game categories you visit, session duration, device type — is collected to keep the platform working correctly and is covered by this policy. No personal profile is shared with game studios based on this activity.
Links to external sites, payment gateways beyond our wallet integration, and any third-party application you choose to connect fall outside this policy's scope. Those services are governed by their own privacy terms, which we encourage you to read.
Your account is the primary place to review and manage your personal data. After login, the account dashboard shows the profile details and contact information we hold for you. If something is wrong or out of date, you can edit it directly from that screen. For data that cannot be edited through the dashboard — such as historical transaction records tied to a GCash or Maya deposit — you can submit a written request to our support team and we will clarify what is held and why. Deletion requests are assessed against our legal retention obligations; where no legal hold applies, we will process the removal within a reasonable period and confirm it to you. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant authority under Philippine law. We will not penalise you for exercising any of the rights described here.
Log in and open your account dashboard to see the personal details and contact information we currently hold. Transaction history, including wallet entries for GCash and Maya activity, is visible from the same screen.
Edit your name, contact number or email directly through the profile section of your account. For fields that are locked after verification, contact support with the correction you need and we will process it.
If you are unsure why a particular piece of data is held or how it is being used, send us a message through the support channels on this page. We aim to respond with a clear, specific answer — not a form reply.
For deletion requests, objection to processing or escalation of a complaint, use the email address listed in our support section. State your account reference so we can locate your records quickly.
For any question about how your data is collected, held or processed, these are the contact paths available. When you reach out, include your registered email address or account reference so we can locate your records without delay. We handle privacy requests separately from general account queries to keep response times manageable.
Send your privacy question or data request to our support email address. State your account reference and describe the specific data concern. This is the channel for deletion requests and formal objections.
For quicker clarifications — such as confirming what data a particular account action records — our live chat is available from within your logged-in account. Not suited for formal deletion requests, but useful for quick questions.
The account dashboard after login shows your current profile data, linked payment methods including GCash and Maya references, and session history. Many routine privacy checks can be done there without contacting support.
Security and data hygiene are part of how we run the platform, not add-ons. Accounts are protected with credential verification at login. Session cookies keep your active session connected and are cleared when you log out; persistent preference cookies remember display settings until you clear them through your browser. We review access to personal data internally on a need-to-know basis — account-operations staff see what is necessary to help you; the full dataset is not accessible across the organisation. Retention schedules are applied per data category: contact information is kept while your account is active; transaction records are kept for the period required under applicable law. After those periods, data is removed or anonymised. We do not transfer your data to third parties for marketing.
Session cookies expire when you log out. Preference cookies persist until cleared. You can manage cookie behaviour in your browser settings; disabling certain cookies may affect how account pages display.
Login credentials are validated on every session. If your account details change — email address, linked GCash or Maya number — the update is logged with a timestamp visible in your account history.
Contact and profile data is held while your account is active. Transaction records, including PESONet and wallet entries, are kept for the period required by applicable law, then removed or anonymised.
When this policy changes, the updated version is posted on this page with a revised effective date. The current version is always the one shown here; we do not notify by push message for routine updates.
These are the questions we hear most often about how personal data is handled on the platform. If your question is not answered here, use the email or live chat contact paths listed in the support section above.
We collect your name, email address, contact number and the information you provide during identity verification. When you link GCash, Maya or PESONet, we record the reference needed to process transactions. We do not collect payment credentials beyond what is required to complete the transaction you initiate.
Yes. Log in and open your account dashboard — your profile details, contact information and transaction history are visible there. For data that is not displayed in the dashboard, send a request to our support email with your account reference and we will provide a summary.
Profile fields like your email address and contact number can be updated directly from the account settings screen after login. If a field is locked because it was set during identity verification, contact support with the corrected detail and your account reference so we can process the update.
Game studios on the platform — including Habanero, PG Soft and others in our catalogue — supply game content only. We do not share your personal account data with them. Session data used to run the game in your browser is handled under standard technical protocols, not passed as a personal record.
Transaction records, including wallet activity for GCash, Maya and PESONet, are kept for the period required under applicable Philippine financial law. After that retention period, records are removed or anonymised. You can see your own transaction history in the account dashboard at any time while your account is active.
When you close your account, we stop processing your data for operational purposes. Records that must be retained under legal obligations — such as transaction history — are kept for the legally required period, then removed. Contact our support email to initiate an account closure and ask for confirmation of what is retained and why.